Horrible service at TFG Sterns Menlyn

Went into the Sterns Menlyn store on Saturday, made an application for a big buy (High purchase), provided all the necessary documents. Wednesday started making follow ups, they said no feedback.

Thursday I call again that's when I'm being told that I filled in the incorrect form at the Store, mind you the store provided the form. They emailed me another form and completed and sent back.

Saturday morning the lady at the Store calls me and says it's been approved and need to come and sign so that we can make the purchase for the wedding ring.

Tuesday the 15th I call the store and I'm advised that I need to come in As the ring need to be resized and it might take a while and we might not be able to get the ring on time for the wedding next week. Which made sense!!

Went to the store Wednesday morning, I was there just after 11. They called head office trying to get the authorisation number to proceed, the lady was on the line for hours, the store got an email confirming that my requested facility has been approved.

After back and forth on the phone they got hold of someone who said there is a missing signature and they emailed to him and they said the application will be processed within 48 hours. I drove 100 KM to get to the store as I stay in Bela Bela,

The disrespect of it all is that no one is willing to take accountability for anything. The ladies at the store said they would escalate to the regional manager and I would get a call before end of day and nothing happened.