Horrible experience with watch and after sales service

To whom it may concern

Good day I bought a watch at Sterns Garden route mall on 22 Dec 2023.I booked the watch in twice in the same year as the moving parts was faulty and came back twice from the repair centre faulty.

I visited the shop on 6 different occasions ,first of all my watch was handed early August 2024 it was only send September I received the watch back in November 2024 i took it back few days after receiving it which was still in mid November ,in January i did a follow up at the branch in George Garden route mall only to find out my watch was not send away after handing it over in mid November 2024 They send it off to repairs for the second time only in january . This is bad post customer service and i am not happy with the service nor the watch that came back doing the exact same thing

I would love to rather get my money back and buy from another jewellery shop or a replacement unit.

I DO NOT WANT THE SAME UNIT BACK AS IT IS FAULTY AND DEFECTIVE

PLEASE KINDLY ASSIST