Horrible and Costly service at Sterns Greenstone

I experienced a horrible and costly service from the staff at. Sterns at the Greenatone mall. I gave Sterns my wedding band for stretching on 28/09/2022. I then received, via sms, a quotation which I declined on the same day. Got a call that I should come and collect my ring. I went to the store on 01/10/2022 and I was told my ring had not come back from their factory and they would call me on Monday 03/10/2022. They never called me and I returned to the store again today, 08/10/2022 and my ring was not there. So far I have traveled 640km and still I do not have my ring back. Today one of the staff members became very rude to the extent of telling me that I did not comprehend the call made to me on 28 Sept that I should come and collect my ring. One staff member, Nonhlanhla, has promised to call me on Monday and I hope the call will come and I alm I want is my wedding band back and not stories.