Furious and Disgusted

My wedding ring was purchased on lay bye and was told that on the last payment the ring can be sent for resizing. On Sunday we made the last payment and the was told that due to the ring size (which keep in mind was taken on the day of purchase) the ring has to be put through a special order which will take about 1 and a half months. I asked the lady that assisted us to get me a quote for the special order so we can process and hope for the best. She advised that I would get the quote by today but as usual heard nothing so decided to call them only to be told that I should get the quote by Thursday.

I am getting in married in October and am literally stressing due to the incompetence of the staff at Sterns.

I' m hoping to get a resolution from the Sterns Team that will respond to this complaint. I am utterly disgusted with the service for products that are not cheap like the service we receive.