1 reviews | Active since May 2015
********** activities
<p>I paid off my Sterns account in full in the month of November for an amount of R9000+- a lady by Larraine Nzimande assisted me at Galleria branch were I opened this account. Lorraine somehow convinced me not to close the account and only block it so that I don't incur any fees. Well I took her advise. This month I received a monthly statement stating I owe R1200 which is due this month. Only to find out another card was opened on the 9 January 2017 . According to staff member at Galleria Sterns card another card was opened while my existing card is blocked which means the card I still have on my possession is blocked. When I block the card I was advised by Lorraine that I will need my ID original and my Sterns card to reactivate my account and I can only do it there at Galleria Stern branch not anywhere as. I still have my card an ID with me but replacement card was done without my ID either. So I'm still wondering what processes are being used by staff members of TFG to protect their clients. On the 10 January 2017 an amount of R4499 was spent at Donna Gateway Mall following day an amount of R8998 at ASJ in Stanger was another purchase. If this is not an inside job by staff members you tell me how did these staff members verify these clients spending so much without the ID copy and was'nt it suspicious when you see someone spending so much R4499 and R8998 following day. I would never recommend anyone to open an account with this people either they are negligent with their customers money or they are hiring ******* or their verification process are perthetic.</p>
Good morning Andile
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the relevant department to handle. We would like to confirm that a representative of this team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
Best regards,
Good morning Andile
Thank you for taking the time to report your experience. Your comments have been received by our Customer Care Team and will be escalated to the relevant department to handle. We would like to confirm that a representative of this team will be in contact with you directly to ensure that the matter is addressed.
Kind regards
Jewellery Customer Care
Best regards,
I'm not sure if HelloPeter is still a high priority complain. I lodged a complaint about Sterns January 20th about ***** that has taken place on my Sterns card. I'm not gonna explain again what has happened. I certainly not impressed with Sterns not even a feedback to say Mr customer we are still busy with your query. The only feedback I get from them is your account is in arrearswe will suspend your account and you will be blacklisted. Everytime I go to Sterns branch in Galleria consultants always tell me that your query has been sent through to our forensic dept I need to wait for feedback from them. Not even one consultant would bother they picking the phone and dailing that forensic dept to check what is the outcome so far. It easy for them to just say the query is no longer with us. So I just need to sit like a cake and wait till my credit profile get affected. It very shocking the service we get nowadays. People are just not bothered. I just wonder if they think I will ever activate that account if they ever sort out my problem.
I'm not sure if HelloPeter is still a high priority complain. I lodged a complaint about Sterns January 20th about ***** that has taken place on my Sterns card. I'm not gonna explain again what has happened. I certainly not impressed with Sterns not even a feedback to say Mr customer we are still busy with your query. The only feedback I get from them is your account is in arrearswe will suspend your account and you will be blacklisted. Everytime I go to Sterns branch in Galleria consultants always tell me that your query has been sent through to our forensic dept I need to wait for feedback from them. Not even one consultant would bother they picking the phone and dailing that forensic dept to check what is the outcome so far. It easy for them to just say the query is no longer with us. So I just need to sit like a cake and wait till my credit profile get affected. It very shocking the service we get nowadays. People are just not bothered. I just wonder if they think I will ever activate that account if they ever sort out my problem.
I've never heard such a thing before 4 months to conclude a query for a client. This is really pertetic honestly
I've never heard such a thing before 4 months to conclude a query for a client. This is really pertetic honestly
Good day Andile
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Sterns team
Best regards,
Good day Andile
We’re looking into this and will make sure that someone gets in touch with you. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Sterns team
Best regards,
This is seriously a waste of my time my query has been resolved now but I'm still battling to close this account I cannot believe this. Funds that were used **********ly have now been credited into my account and immediately now Zalele at Galleria branch Sterns tells me it is now owing R47 I don't know for what. She says she has sent through request for it to be removed I'm not sure how long I'm gonna wait now until I close this account. I asked her she just told me I will have to wait for cal from foreinsic dept lord knows when I'm gonna get that call if I will ever get it. Very pertetic if you ask me. I must wait until it incur another charge then I will be told to pay. No turn around time for the feedback. I will just have to sit back and relax wait for the call says Zanele I'm very upset.
This is seriously a waste of my time my query has been resolved now but I'm still battling to close this account I cannot believe this. Funds that were used **********ly have now been credited into my account and immediately now Zalele at Galleria branch Sterns tells me it is now owing R47 I don't know for what. She says she has sent through request for it to be removed I'm not sure how long I'm gonna wait now until I close this account. I asked her she just told me I will have to wait for cal from foreinsic dept lord knows when I'm gonna get that call if I will ever get it. Very pertetic if you ask me. I must wait until it incur another charge then I will be told to pay. No turn around time for the feedback. I will just have to sit back and relax wait for the call says Zanele I'm very upset.