*****ING CUSTOMERS

I bought a cellphone Samsung Galaxy Grand Neo on the 24/10/2014 and asked if they offered cellphone insurance knowing very well that gadgets gets damaged or ****** all the times.Thuli the lady who was assisting me asked me if i would like to be debited or pay for a year in advance. I gladly agreed to Pay in advance. On the 22 March 2015 i was ****** my whole handbag which contained my Id book,wallet,house key,money,bank cards and 2cellphones which one of them was insured with Sterns Cradlestone. I went to the shop 24/03/2015 with all the required documents to lodge my claims for the ****** phone. That is when i had the shock of my life,I was told that the Insurance is not offered to cash clients and that they will refund me the amount paid. I then questioned the Manager on duty as to why does the slip shows insurance and she told me the lamest answer ever that it was for jewellery.Hello i bought a cellphone.Does nt Sterns do an audit of the phurchases?Why did nt they call me to advise on the so called error.They stayed with my money for 6months?All I want is a replacement phone and I will take this further as its *****. I would have bought a phone at a store that offered Insurance