Forever Ring

I have a forever wedding band which was replace in 2013 that was bought in 2012. Due to my previous encounter with my wedding band i decided not to wear the ring that much. in December 2015 i wear the ring for the first time after many months. When i got to work i notice 3 diamonds has fallen out. I took the ring to sterns for a quote. On 11 Decenber i decided to send a query to the customer care website. Nabo send me one message the same day. Ilhaam at the canal walk has been dealing with my issue. since december i drove 5 time to the store. I was advised that the claws which secure the diamonds was open. How that happen no one can explain how was the quality check done on the item. The will replace the ring but to a lesser value. It's not my fault the diamonds keep on falling out. I have been paying insurance since december for a ring which are @the store. i was not contact by Nabo to asked whether my matter has been resolved. I send her a mail but no response. In the first few years i had more problems in going back and forth with this ring. Its clear to me that sterns does not respect the value of someone's commitement. Its more about the money than customer satisfaction