Fed up with poor service!

<p>We went to enquire about a specific ring at our local Sterns in Kalahari Mall, Upington. Upon enquire we were told that the ring was white gold with diamonds. </p> <p> </p> <p>A few week later we went back to buy the ring. We were greeted with extremely poor service. Beyond this, we were assisted poorly, in such a rush and not even given a ring box as the store was simply out of stock. </p> <p> </p> <p>Disgusted by this we just bought the ring and left. When we got home, I asked my fiancé if we weren't supposed to get certification for the ring as it was made of white gold and had diamonds in it. We realised that our disgust at the service made us forget to think clearly or ask any questions. When I looked inside the ring - to my surprise it was only marked 925 . </p> <p> </p> <p>I contacted Sterns online through their Facebook page where I was told that they would immediately follow up on this matter. With no contact I reached out to them once again and once again they promised to lodge my complaint as urgent. Up to date I have not received any feedback and they are now ignoring my messages. It has been about a week now. </p> <p> </p> <p>I am fed up with their poor service! They are clearly not worried about their customers.</p>