False information

I bought three set of jewellery in December 2015 at Sterns Hazyview. One for each of my daughters. A set consist of a watch, ring, chain with pendant, bracelet and earrings. The store manageress assist me and when I asked her about the sizing of the rings she rep**** that it's free of charge and will take 2 to 3 weeks. I told her that it's Christmas gifts and that my daughters will most likely come in for sizing in January 2016 as I don't have their ring sizes. She again assured me that it's all included in the price. Today my daughter took her ring in for sizing and the manageress told her that she must now pay for the sizing. My daughter immediately call me and when I reminded her of our conversation she denied telling me that it's for free. When I told her that I will file a complaint with head office, she quickly reply by saying that this is constant problem and that she will send it in for sizing on their account. She was rude, and obnoxious. I will never support Sterns Hazyview again.