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Good day Sterns Jewellery Customer care

If i may ask how long must i wait?

Remember the complain has been setting with your customer service department awaiting for Operation manager for a month now, today is the 7th day since you responded to my review and the is no feedback from your field management team,

Please advise

Good day Sterns team


You are now starting to treat me the way your staff at the shop treated me.

You wait for me to ask questions and you respond with answer or question that does not make sense.

1. You can see that the complain was logged 3 times from your system - it was logged in 3 times because i was not getting any respond from previous complains.
2. If someone contacted me doesn't it suppose to show on your system
3.If my complaint was attended doesn't it suppose to show on your system
4. Last time i phoned customer care was told that the complaint is awaiting operation manager, and you are asking me if someone contacted me

YOUR ANSWER IS NO, NO ONE HAS CONTACTED ME and i am noting that is the second month now...

Now please answer my question " How long does it take for Jewellary Customer care to attend the complain"?

Good day Jewellery Customer care (Sterns)

Yesterday 14/02/2023 I received a call from Eunice Mokoka (Sterns arear manager) responding to my complain logged 24 December 2022 (8 weeks after the complaint was logged)

1. I am very surprised why the complaint was sent back to her since I was not happy with how she handled the matter at the shop were the incident happened hence I escalated the complain to TFG Customer service and later here at Hellopeter, and which makes sense why it took 8 weeks for this matter to be attended to.

2. Her respond was the same as the one she gives me on 23 December 2022 when i was purchasing the cellphone, "she said she can't sell the phone as per the price it displayed because of the reasons she tried to explain which i did not understand and i asked her to put whatever she is telling me in writing she refused. (I asked her which CPA to support her decision, she failed to answer me)

4. As per CPA: Supplier cannot require a consumer to pay a price for any goods or service-
(a) a price higher than the displayed one
(b) if goods or service are displayed with multiple prices, the consumer is entitled to pay the lower or lowest price displayed.

5. In this case the cellphone had a note FOR SALE attached to it, cellphone had two prices- from R 4 499.00 to R 1 799.00, which i also confirmed with the lady on the floor before i proceed with the purchase.

So, I fail to understand why I can't buy the phone with the displayed price which stated that the phone was on sale.

If I may ask does TFG Sterns follows CPA and does it have the error pricing policy,

Please advice

Good day Jewellery Customer care

I am still waiting for the respond on the questions above and below

1. Why did your Area Manager Eunice Mokoka refuse to sell me the phone even if it had for sale note on it,
2. Which Consumer Protection Act support her decision?


May these two questions be answered because this matter has been going on for a very long time now.