False adverti*****t.

Hi guys.

I am very much disappointed. This past weekend me and my wife were celebrating our first marriage anniversary, so i got her a gift from sterns. It was supposed to be a sterling silver necklace locket but instead i recieved a plastic locket with a chain. This is pathetic!!! Everything was set up so perfect and when she opened her gift it was a plastic!!! How can you charge R2000 for a piece of plastic! I ordered this gift especially from sterns because it is known for its quality jewels, and my plan was to let my wife one day carry over the necklace to my oldest daughter but with plastic it wont happen or build any value for the future! You guys ruined my anniversary gift, it was supposed to be a special day and everything was perfect except for the gift! I dont want a refund or any excuse! I want what i paid for because according to Act (CPA) Section 41 prohibits false, misleading, and deceptive advertising. This means suppliers are not allowed to make false statements or omit crucial information about goods or services in their advertising.

I expect a sterling silver locket necklace or something better. If i do not recieve any feedback within 48 ours i wil sue you guys!! You might think its petty over to open a case over R2000, but the reason why i am doing this is because its not the first time that something similar has happened and i am fed up for struggling with your customer support.