FALSE ADVERTISING : PRICE DIFFERENCE BTW STORE & ONLINE

On 11th April 2023, I checked your web page and saw a pair of earrings that I liked which was on special for R1499,25, I took 1 and 1/2 hours off work and went to Carnival Mall to purchase the earrings. Unfortunately, they did not have stock, however the lady was kind enough to check where she could get me a pair before Friday. She managed to secure a pair of the earrings which I could get on Thursday, I was obviously elated. However, when she proceeded with the transaction, the lady realized that the same earrings on the website does not have the same code and price in store. If I purchased the very same earrings, I would have to pay R2299,00, according to the ladies it is “old stock” hence the difference in price and code. How does Stern have the very same product online on special and in store at a different price, I would have understood if it clearly stated, “ONLINE DEAL ONLY”. Obviously, this is false advertising. Very disappointed in Sterns, however I am happy that I found something better at American Swiss. Lastly, I would like to thank the ladies for their kind assistance and I obviously cannot hold them accountable for my disappointment. The fault obviously lies with Head Office.