MG
Melissa G
1 reviews | Active since Jun 2019
15 Feb 2022, 07:09
False advertising
I have purchased for over the value of R700 while sterns had a special where you receive a free teddy bear. I had received my package last week however I have not received the free teddy bear as yet. Nor have I received any communication from sterns regarding delivery of it either. Very disappointing service.
Helpful (0)
Replies (4)0
Replies (4)
Sterns's replyOfficial
15 Feb 2022, 15:06Good afternoon Melissa
Your complaint is noted and will be forwarded to the relevant department/team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the relevant department/team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Sterns's reply15 Feb 2022, 15:06
Official
Good afternoon Melissa
Your complaint is noted and will be forwarded to the relevant department/team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the relevant department/team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
MG
Melissa G's updateReviewer Update
21 Feb 2022, 20:17I'm yet to receive any feedback from your company. I'm very disappointed and upset with this service. All I received was an sms stating my complaint was resolved when it was not, nor did I receive any feedback regarding the steps that will be taken to address my complaint
MG
Melissa G's update21 Feb 2022, 20:17
Reviewer Update
I'm yet to receive any feedback from your company. I'm very disappointed and upset with this service. All I received was an sms stating my complaint was resolved when it was not, nor did I receive any feedback regarding the steps that will be taken to address my complaint
Sterns's replyOfficial
22 Feb 2022, 10:12Good morning Melissa
You have been sent a email response from the Customer Care Team.
Kindly respond to this email soonest.
Kind regards
Jewellery Customer Care
You have been sent a email response from the Customer Care Team.
Kindly respond to this email soonest.
Kind regards
Jewellery Customer Care
Sterns's reply22 Feb 2022, 10:12
Official
Good morning Melissa
You have been sent a email response from the Customer Care Team.
Kindly respond to this email soonest.
Kind regards
Jewellery Customer Care
You have been sent a email response from the Customer Care Team.
Kindly respond to this email soonest.
Kind regards
Jewellery Customer Care
MG
Melissa G's updateReviewer Update
22 Feb 2022, 16:59I have not received any emails. Please forward the email again if that is the case. And why has your customer care not even bothered to call me regarding this matter or to even check if their email has been received.
It's not a very difficult complaint to resolve. I purchased above the stated amount and I should have received the free teddy bear as advertised. This is a matter of principle. And right now your customer service and company has provided pathetic service. 😡😡😡
It's not a very difficult complaint to resolve. I purchased above the stated amount and I should have received the free teddy bear as advertised. This is a matter of principle. And right now your customer service and company has provided pathetic service. 😡😡😡
MG
Melissa G's update22 Feb 2022, 16:59
Reviewer Update
I have not received any emails. Please forward the email again if that is the case. And why has your customer care not even bothered to call me regarding this matter or to even check if their email has been received.
It's not a very difficult complaint to resolve. I purchased above the stated amount and I should have received the free teddy bear as advertised. This is a matter of principle. And right now your customer service and company has provided pathetic service. 😡😡😡
It's not a very difficult complaint to resolve. I purchased above the stated amount and I should have received the free teddy bear as advertised. This is a matter of principle. And right now your customer service and company has provided pathetic service. 😡😡😡