1 reviews | Active since Jul 2014
False advertising.
Sterns <br> More than 2 hour wasted by staff as no one is willing to take responsibility for the product displayed at prices which are clearly deceiving their clients. <br> Staff very unprofessional<br> Store manager - telling stories about client to another staff member in mat & may as the client passed and overheard the conversation. <br> <br> <br> Ring code <br> Details<br> White gold channel set eternity ring 0.33ct IJ, vs-si in window for R 499 when it came to paying, the amount then changed to R6499 instead of the advertised R 499 as per two staff members then the staff changed their story and said it was an error, no apology however. <br> <br> Not my problem! I want the product that I saw for the price as advertised!! <br> <br> And then they also advertise \we uphold the consumer goods and services industry code\"<br> \"We are participants of the goods and services ombud scheme\" <br> <br> This is clearly not true, and might I ad that this has been the worst shopping experience that I've ever had. <br> <br> Sales lady: Aaqeela (as per slip) <br> <br> <br> Sales /store manager (not in store) Lynette??<br> <br> Area Manager not even available. <br> After about 1h 30min the area manager phones the shop to say that he cannot give me the ring at that price, and I can compl"
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologise for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologise for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
