1 reviews | Active since Dec 2014
False advertising
I did an online search for topaz earrings and found two beautiful pairs (on the STERNS website). When I went to the store, NOTHING was in stock. I asked Mariah to check if other stores still have any stock of the two pairs of earrings I was interested in. She was quite hesitant to do so, and wanted me to rather buy another pair of earrings which I didn't like as much. I insisted she check, and at first she told me that it shows they have stock at East Rand Mall, and she mentioned a couple of other malls (eg. Festival, The Glen, etc). A colleague of hers then had to tell her where to go search for the earrings, and she returned after 5 minutes from the back saying she couldn't find anything, and that the system was wrong. There was no stock of both the earrings I wanted anywhere in SA she stated all of a sudden. I just find it very strange that your website has pictures of both the earrings I want, yet she states that none is available. I found her to be quite rude after she realized she may not make a sale!! Please double check for me & advise accordingly. Item codes: (***2 for R1599) and (***2 for R1199)
We're so sorry to hear you had a bad experience in our store!
This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again.
We've passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sterns team
Best regards,
We're so sorry to hear you had a bad experience in our store!
This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again.
We've passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sterns team
Best regards,
