oM
onka M

1 reviews | Active since Jul 2014

05 May 2018, 14:08

**** white gold ring worth R30000

On the 24th of March 2018 we went for our wedding rings shopping ‘ “unfortunately” the jewellery store that we first pop into was Sterns and again unfortunately I fell inlove with a **** ring

We bought a ring worth R30000 but they said it is on a 50% discount(wow) and we got it for R15000

That was on the 24th of March Our marriage was on the 23rd of April 2018

That’s when I started wearing my “****” white gold ring

On the 3rd of April 2018’ exactly 10days of wearing this ring ‘ i Realized that it is changing colour ‘ more of a rusty or yellow colour

And the other band looks like it is going to get cut anytime soon ! That was the shock of my life’ something I did not expect at all from a ring that is worth R30000

I dropped everything at work and drove. Straight to mall of Africa where I bought it to complain and actually to get my refund due to the dishonesty I got from them’ that was a pure *****’ false advertising to customer and *************

I didn’t have my receipt and that diamond certificate of the ring’

So had to go back again today and met the Lady by the name of Palesa and the manager of the store and showed them that ring’ they said they can see that something was faulty with that ring and It could be the manufacturer fault’ what??? A R15000 ring??? ‘

I was then told again that for a refund it cud take up to 3weeks??????? Another thing that shocked me about sterns’ they can’t refund me our money immediately ‘ more of things you can expect from a ****a shop

Excuse me ! So I’m gonna stay 3weeks for a refund ‘ of a cash payment that I made immediately to get a **** ring from sterns???? Does that means I’m gonna go around like a single woman without a ring on a finger????

I am beyond disgusted ‘ I want my refund by Tuesday as I brought back that **** white gold ring today ‘ i need to go to another genuine jewellery shop and buy my wedding ring... I will make sure I make my friends and family of the quality that sterns sells.....

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Replies (3)
Sterns
Sterns's reply05 May 2018, 14:13
Official

Good Day Onka

We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out.

Thanks,

The Sterns team

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onka M's update08 May 2018, 12:24
Reviewer Update
Today was a deadline of my refund ‘ and clearly I will have to wait for 3 weeks for my money ‘ the money that we worked hard for ... do Sterns understand that I need to buy another wedding ring ‘ I regret the day I went to that shop...
oM
onka M's update14 May 2018, 15:45
Reviewer Update
Thank you ‘ finally I got my refund