NR
Nasreen R
1 reviews | Active since Jun 2015
03 Mar 2021, 22:15
**** Gold Sold!
My husband bought me what they advertised and sold to me as 9krt gold earrings as a dowry in 2017. I stored it in safe keeping and just before the pandemic, I took them out of storage to wear them for the first time and found them to be bronze! I am no expert but real gold should never do that! I contacted them and spoke to at least 2 representatives who to this day hasn't gotten back to me to resolve. I am angered whenever I think of their conning! It was the Sterns in Canal Walk, Cape Town.
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Replies (1)Sterns's replyOfficial
08 Mar 2021, 17:12Good afternoon Nasreen
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
Sterns's reply08 Mar 2021, 17:12
Official
Good afternoon Nasreen
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
Your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
kind regards
Jewellery Customer Care Team
