NR
Nasreen R

1 reviews | Active since Jun 2015

03 Mar 2021, 22:15

**** Gold Sold!

My husband bought me what they advertised and sold to me as 9krt gold earrings as a dowry in 2017. I stored it in safe keeping and just before the pandemic, I took them out of storage to wear them for the first time and found them to be bronze! I am no expert but real gold should never do that! I contacted them and spoke to at least 2 representatives who to this day hasn't gotten back to me to resolve. I am angered whenever I think of their conning! It was the Sterns in Canal Walk, Cape Town.

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Replies (1)
Sterns
Sterns's reply08 Mar 2021, 17:12
Official
Good afternoon Nasreen

Your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

kind regards

Jewellery Customer Care Team