Fail to fix my TFG/Sterns online account

m having a problem buying online on my own account. And with two accounts appearing on my profile. I just want my problem to be fixed. And the non active duplicate account to be removed.

I am trying literally years to get TFG to do this. Many complaints about same here on Hello Peter didn't help at all. My account has been deleted and re activated more than once and promised this will work. But it didn't. Everything stayed the same.

Here is yet again an explanation of my problem. It is an excrip of on of my previous hellopeter complaints. And everything still same.

I just want these two things to be rectified: 1. That I can order on my own profile and not freeze halfway through the order process. (As I explained to you many times I can order online ONLY if I do not log in. Why?) 2. The dormant inactive duplicate account appearing on my profile when I log in to be removed. Why must it show 2 accounts?

Here again is the explanation of what happens whenever I try to order when I am logged is on my account: (hopefully this time you Will fix these two little things)...

This problem has already been discussed with TFG online before and several promises that it would be sorted out was made and not done. Exact same problem remain after they have deleted and re activated my online account many times now.

I cannot complete an order on my profile. They have reset my profile many times but that does not work. My profile also shows 2 accountsone which is not active for many years anymore. I have begged them to remove this duplicate account as it is not working for years. But I remain with two accounts when logging in.

My first and biggest problem is that when I try to order on my profile online, I only come to a certain point the. I'm left with a blank irrisponsive page. And can not go on from there. I can say this problem is same for years now. All the operator can do every time is to 'reset' my profile, which is not working!

Example:

I choose an item. Add it to my cart Go to cart and order. Then it takes me to delivery options and I choose my choice of option. Then It asks payment method. I choose a payment option and click proceed.

This is as far as I can get. Thereafter I get a blank page that is stuck and no options to proceed. Every single time.

As I said I addressed this many times in past years and promise after promise that it would work after being reset does not live up to these promises.

I can order when I choose not to log in. And then have to put in my card number manually to proceed. But why can't I just use my account on my profile to order something? Surely there must be someone somewhere at TFG group that can figure out why and fix it?

Hopefully this time my problems would get resolved.