FADED RINGS, BOTH DIAMOND AND BAND.

I am Vusi's wife, I was so angry/disappointed at the comment given by the store and their Customer service analyst ( Gail Raubenhein). If this store treats customers like this then what is the point of opening a business and not take care of them. The analyst has advised that we can not exchange the rings because it is over 30 days after the purchased date. I personally think that Gail did not do her job correctly, only she know why she did not do it properly. I mean how can you use a same approach normally used for clothing in the Jewellery segment. If this is Stern’s policy, I suggest you re-inspect your business policy and align it your products. Who buys a ring, not just any ring “a wedding ring “within the same month that you will be wearing it?

We bought the rings two WEEKS before our wedding, and we have worn our rings for two weeks and already the stones and small diamonds are faded, the band on my husband’s ring is faded off. How can one buy a ring that fades within two weeks, it is so embarrassing to even show my friends or family.it is as if the ring has been worn for years. GAIL has advised the store to not EXCHANGE IT BECAUSE IT WILL BE A LOSS FOR THEIR BUSINESS! This is totally unacceptable!!