Extremely Disappointing Service – Wedding Ring Cleaning & Polishing

To Whom It May Concern,

I am writing to express my deep dissatisfaction with the service I have received regarding my wedding ring, which I entrusted to your Tygervalley Mall branch for cleaning and polishing on 30th June 2025.

After not receiving any updates, I contacted the store myself on Thursday, 17th July, only to be told that they were still waiting for a quote from the repair department. I was assured I’d receive feedback the same day—unfortunately, that never happened.

I followed up again on Friday morning, only to receive the same response. Still, no one contacted me with an update. I called once more on 21st July and received yet another vague promise that someone would get back to me. Again, no follow-up.

Eventually, I received the quote for cleaning and polishing—a shocking R1,715. My ring is not damaged, so this amount seems excessive. I rejected the quote immediately.

I was then promised by the store staff that my ring would be returned to me by 23rd July. Today is the 23rd, and after following up yet again, I was told that no one knows when my ring will actually be back.

This entire experience has been incredibly frustrating and deeply disappointing. I’ve always been a loyal customer, but the lack of communication, unfulfilled promises, and overall disregard for my concerns have left me disheartened. At this point, I don’t even know where my ring is, or when I can expect it back.

Frankly, the level of service I’ve received is unacceptable. I expected far better from a store I trusted with something as valuable and sentimental as my wedding ring.

I request an immediate update regarding the status of my ring and when I can expect it to be returned. I would also appreciate an explanation for the delays and the poor customer service.