RS
RHODA S

1 reviews | Active since Nov 2020

25 Nov 2020, 16:06

EXCELLENT SERVICE - ABOVE & BEYOND CUSTOMER SERVICE

I spent over two hours calling Sterns stores within Durban and then out of Durban for a particular watch. I got lucky with an angel Dulscey Masela at Sterns Clear Water saying she went the extra mile is an understatement. Dulscey maintained a positive attitude even when I lost hope outsourcing the watch. she responded quickly to my request, she personalized my request. Most importantly she kept to her word.

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Replies (1)
Sterns
Sterns's reply26 Nov 2020, 10:09
Official
Good day Rhoda,

 Thank you for sharing your great experience with our Store Manager, Dulsey. 

It is always refreshing for us as a team and very motivating for our store staff when Customers recognize their efforts. 

We will certainly be sure to let the Management team as well as Dulsey, know of your feedback. 

We hope to see you in our stores again soon. 

Regards,
The Sterns Team