Dissapointing Service

<p>We were on holiday in Gauteng and visited Sterns at The Mall of Africa on the 4th July 2016 . We decided to buy a Diesel watch (R1799) as a gift for a family member from the store. We were told by the sales person that should there be any hassles the person receiving the gift can take the watch directly to any Sterns branch and have the matter resolved. No need for the receipt as all the details were on the booklet.</p> <p>Unfortunately the watch did have an issue - one of the setting buttons was loose and kept falling out. My brother, whom the gift was for brought it back to me. We then took it to our local Sterns branch - Hemmingways East London on the 6th August 2016. the lady at the store seemed very helpful and said that the watch would be replaced & that the King William's Town store had one. She said she would request it and that she would have it within 2-3days & she would call us. She also asked that we keep the watch with us and return it when collecting the new one.</p> <p>After not hearing anything, we went back there on 21 August 2016 to check but the person at the store claimed that they knew nothing about it. A few days later we called the store after not getting anywhere my wife spoke to the manager who assured us that he would resolve the issue and call back.</p> <p>We're still waiting. If this is the service we're getting from Sterns, I'm afraid we won't be visiting the store again. And to think that we bought 2 watches from the the store that day A decision that has become a regrettable one.</p> <p> </p> <p>Yogan Munusamy</p>