Disrespectful and unknowledgeable

To whom it may concern,<br> <br> I have always purchased from Sterns normal cash purchases, Recently I opened up an account with the TFG group so that I could purchase on credit. <br> <br> So I walk into the store ask the manager about the phones he sits and answers me with no interest incorrect information about the enquired cell phones, His employee walks in from behind assists me with a purchase of a phone and a tablet, I have credit of R5000.00+ they scan through etc and advise I must make a deposit payment of R800+, the manager and employee both confused if the money gets written off against my account, they call customer care waste all my time, which got me late for my lecture. I had to make upfront payments of R450.00 and leave the tablet behind. They do not inform me before purchase that I need to make upfront payment. Used my last cash on my card. The manager insults me while Im on a call.approach him about it he doesn't even apologise, Utterly disgusted by his behaviour as a manager, While his employee is busy with me his busy browsing on the PC with GOD knows what.<br> I feel like taking this phone back I don't even want to use it,. I'm so insulted and disgusted.<br>