1 reviews | Active since Nov 2021
Disgusting service staffs bad Attitude, Rude
Disgusting service , staff down right rude appalling Attitude towards customers and approach of dealing with people. I bought 3 pairs of gold sleepers as Christmas gifts. Yesterday being Christmas upon opening the clasp the one ear ring broke. So I went to exchange them today my 8 year old grand daughter very excited for her ear rings then extremely disappointed cause broke before it was even near her ear. Anyway off I went to exchange them at Sterns East Rand mall where I bought them 4 ladies working I approach the counter explained what happened I would like a new pair they don't exchange ear rings I again clarify it wasn't in her ears it broke before so they just go back to what they were doing before I walked in. So I said now you ignoring me? No they don't exchange ear rings they must go in for repairs so brand new never worn poor quality earrings then , ok fine send them in or to your supplier contact me when they back on I must come back in January so how does all this become my problem so I must drive back there a second time to what I went there today to do because my time and petrol are free. I got ignored once again I said not to worry I will email their head office and I got a whatever. If it is not for customers buying at stores regardless there would be no need for that store or their staff who clearly don't give a **** if a person comes back and buys there again
Your complaint is noted and will be forwarded to the relevant field management team to address.
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Jewellery Customer Care
Your complaint is noted and will be forwarded to the relevant field management team to address.
Kind Regards
Jewellery Customer Care
Your message is noted.
Kind regards
Jewellery Customer Care
Your message is noted.
Kind regards
Jewellery Customer Care
I am actually more depressed in you as customer service, your response has been extremely poor or attention to the matter.I received a email from TFG group with a ref no and this is a simple matter the delay is beyond normal thinking. Your customer service department is just as bad as in store. You people approach a problem with the same arrogance and ignorance if we ignore the problem will go away. Well due to your poor service on every level. Check out Facebook this has gone viral as clearly you people don't care how you treat people.
I am actually more depressed in you as customer service, your response has been extremely poor or attention to the matter.I received a email from TFG group with a ref no and this is a simple matter the delay is beyond normal thinking. Your customer service department is just as bad as in store. You people approach a problem with the same arrogance and ignorance if we ignore the problem will go away. Well due to your poor service on every level. Check out Facebook this has gone viral as clearly you people don't care how you treat people.
Your first answer should have been we are sorry and this will be resolved asap and then actually do something about it. Clearly you have the attitude as the staff representing your stores.
On a monthly basis I spend a lot of money with.in the TFG group jet sportscene but I will never waste a single cent or my time in one of your stores ever again. Clearly I must take this higher
Your first answer should have been we are sorry and this will be resolved asap and then actually do something about it. Clearly you have the attitude as the staff representing your stores.
On a monthly basis I spend a lot of money with.in the TFG group jet sportscene but I will never waste a single cent or my time in one of your stores ever again. Clearly I must take this higher