Disgusting ***** Sterns Umhlanga Gateway

<p>I went to Sterns Umhlanga Gateway and purchased wedding rings worth approx R30 000 on March 24th while they were having a special. I had to wait over 2 months to get my ring custom made and was promised it will be done in a months time,my husband ring was made incorrect and looked like a used ring with scratches on it. We requested a new ring on that day which was middle May ,again we were promised it will be ready by the first week of June today is June 16th then only I get a call to say it's in store,the level of professionalism in the store is pathetic no one bothers to contact the client and let us know what's happening until I phoned and told them off ,over 4 times we visited the store to check on our rings because no one cares to call. Now when I expect it to be delivered to my home they still make excuses they they might not be able to because the area manager isn't around,what kind of service do these places offer when clients spend over a fortune here, no care ,no professionalism and certainly no proper work ethic I will never buy from such a place again and I don't recommend anyone to ever buy from Sterns they will always give a bull**** story of their specials department being slow ,apparently even the head office knew about the delay and nothing was done. Never ever spend your money here you will dance around going mad for your stuff even though they have your money . The manager in the store up until today never even made a courtesy to reassure the customer. I am so frustrated and unhappy I regret shopping and spending my money here . I will await the response of how Sterns will compensate me as a client that waited 3 months ,for my time and,efforts of visiting the store because no care ,no calls were made regularly and knowing that the head office knew all this and never bothered to see the urgency makes me realise why the store service is in the gutters. Such lies I can't even describe the frustration.</p>