Disgusting customer service

<p>On the 27th of February 2017, i special ordered a ring as the required size is very small. I paid my deposit and accepted the fact that they had to add another amount to the price for the special order. I was told to wait 5 to 7 weeks for delivery. This in itself is a ridiculous time to wait, but ok business is business. I then organized my proposal accordingly as it needs to be planned ahead. On the fifth week, i started phoning after the ring, to which i would get a simple answer of "no news about the ring, sir". Thats it, no "ill follow up for you" or anything like that. I later asked for some telephone number that i myself could follow up on the ring as time is running out. I then got a telephone number of some office in Cape Town, and apon phoning countless times with no answer, i got helped by a lady who really tried her best for me but she herself was not being helped by her own company. With time running out, i was FORCED to go buy a whole new ring and get it sized (not even to the right size as i had no choice) so that i could keep up with my proposal plans. But wait it gets better. Apon the 7th week, i phoned to follow up on my original ring only to find that it STILL isnt delivered. I then asked for the telephone number of the area manager. I phoned countless times, only to get no answer. The area manager didnt bother answering or returning any of my calls. I turned to facebook to try and get SOME KIND OF CORRESPONDENCE with this useless company. I was asked to explain the situation to them and thats where that also fell flat. So here i am, my last resort. If.... IF sterns even decides to bother them with this complaint, i would like the original ring cancelled (as it is still not here) and my deposit returned immidiately! I will never ever deal with sterns again. </p>