Discoloring of silver hoop earrings.

I purchased a pair of silver hoops from Sterns Canal Walk the 11 October 2020. I’ve worn these earrings a total of 3 times before I started noticing the discoloring. It was evident that the “silver” was coming off and the earring was almost completely black. I took the earrings back to the store 19 May 2021, where I explained to the consultant what I noticed and requested a refund. She told me that they first needed to assess the product and if it could be fixed they would do so, however if it happened again they would give me a refund. About 2 weeks later I received an sms to collect the earrings which I did. I wore the earrings twice thereafter and noticed the same thing happening again. I took the earrings back to the store in June 2021 and again they told me they will send it be assessed a week later I got an sms saying I can collect. I immediately phoned the store and explained my frustration with having to drive up and down especially been in the mall during Covid and that I have an autoimmune disease and at high risk. I also mentioned the fact that the consultant said if it were to happen again they would refund me, Charlene (stand-in manager) brushed off my request and said the manager will call me. A week later I called again saying nobody had called me and she said he was going to call me the following week. I called a week later and spoke with Michael who is apparently the area manager and in my opinion needs to attend training for customer service and simple etiquette, he was very abrupt and dismissive. I could barely get a word in. He continued to shout over me by saying that they cannot issue a refund and that I can collect the earrings. I then asked him who the regional manager was he said her name is Pirannie Palay and he couldn’t give me her number but she would call me. I called the store 4 times after that and am yet to receive a call from anyone.

I am extremely annoyed, frustrated & disappointed in the brand and staff who work at Sterns Canal Walk.