Disappointing

<p>I am very disappointed in the service I received from Sterns at Greenstone. I bought my fiancé his wedding band and with great excitement, left it to be resized. They called to say it was ready, but when my fiancé picked it up it hardly looked like the same ring we had purchased. It was scratched and dirty and looked about 30 years old already. After complaining about the condition of the ring we were told that they had forgot to clean it and that they would send it back. They informed us that they would be in contact with us on Monday... it is now Thursday and I am still waiting for someone to inform me about the progress.</p>