Disappointed in Sterns Baywest, Port Elizabeth- Shocking Service

Wouldn't recommend Sterns Baywest in Port Elizabeth to anyone. We went and fitted our engagement ring and paid it off from Mar 23-Sep23 and when the last payment was made on the ring. The salesman who assisted us never told us from the first payment once everything is paid in full that once sent in to resize that the stones along the side would pop out and the ring wouldn't have the same value as it is, but if you still want to risk it you can still send it in. It was honestly so heart breaking for me, as i really loved the ring. It ended up being a total disaster. We declined the repair as it was an extra R795 to be made bigger and the only thing that was left if it came back and we weren't happy with it, we would get a full refund on the ring. So we decided not to go ahead and deemed our full refund back on the ring. That is when all the stories arised, " We don't have that amount available in our store to give you cash as it couldn't be put on a card. Then we were asked for our proof of banking details so an EFT can be made. My partner then gave his banking details via email confirming his account. Then their head office was offline for EFT payments and approving the payment. Would take 7 working days to reflect. So the next weekend we went back and a different story was made that unfortunately you will be put on a waiting list to get your money back. The salesman who helped us at the STERNS BAYWEST store had an attitude, he rolled his eyes the only thing he was worried about was the commission he was getting on the ring. He had no customer service. We just wasted our time and money at that store. Eventually after 3 weeks and still no EFT done, i then complained to customer care within 24hours the area manager called me and arranged for the eft to be done. Then all of a sudden the cash was in the safe all along. So instead of making an EFT they went and did a cash deposit, so you see the full amount being deposited but then we we charged for the cash deposit. So we didn't get a full refund as we were liable to pay for the bank charges and fees. I have never been so angry and disappointed in my life like i was here, and i have learnt the hard way. Customer Service is beneficial to any business. I myself work daily with clients and customers and always give my best, i never have an attitude or "slapgat houding" i give my best every time even if it means doing it 110%.

#BlackFriday