1 reviews | Active since Sept 2016

21 Sept 2016, 00:04

Disappointed and unhappy.

<p>On my birthday on the 30th on July I ordered a ring at Sterns Mall Of Africa. The following Friday I called to find out the status of the order and was told the girl wasn't there, they can't find my order and they Cant help. On the 19th of August I went to Sterns Sandon. ANDISWE was able to get the information from Mall of Africa (sideways cross cz ring Andiswe ********** 6 ********** 2190) and ordered my ring.vShe said she would contact me on Friday about it. Friday evening I called ********** 441\2 - Thembi said Andiswe had gone home. I asked for just to call me first thing. She didn't. I called her. Andiswe said she hasn't heard about my ring. She called me on Monday 22nd August and said the orders department are running behind on orders. Thats the last I heard from them. I believe they're not going to connect again. Really upset add this was meant to be a special present from my boyfriend.</p>

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Replies (1)
Sterns
Sterns's reply21 Sept 2016, 09:40
Official

Hi Nicci,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Your patience and understanding is appreciated.

Regards,
The Sterns Customer Care Team