JJ
Justine J
1 reviews | Active since Sept 2016
15 Sept 2016, 12:15
Disappointed
<p>Good day,</p> <p>In early 2014 we bought my wedding ring, at STERNS MENLYNN, that time it was part of your 'VINTAGE' collection. I wore is for less then 6 months and then the one stone around the top came out, I was shocked and VERY disappointing, we payed a lot of money for the ring and that is what happens after 6 months? So I took it back to my local STERNS branch in BRITS. The ring was send back and after almost 8 weeks I finally received it back. Now a while after the same stone came out AGAIN! I am sorry this totally unacceptable for me, I keep it safe and everything but then this happens?</p> <p>I want it replaced, refunded or completely repaired with no cost. And I want a guarantee that this will not happen again.</p> <p>Please come back to me ASAP.</p> <p>Thank You.</p>
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Replies (2)JJ
Justine J's updateReviewer Update
19 Sept 2016, 09:58On September15th '16 I posted a review. I still havent had any feedback on the situation? This in my eyes is very poor customer service? Is there any other wway I can put in a bad review for this matter?
JJ
Justine J's update19 Sept 2016, 09:58
Reviewer Update
On September15th '16 I posted a review. I still havent had any feedback on the situation? This in my eyes is very poor customer service? Is there any other wway I can put in a bad review for this matter?
Sterns's replyOfficial
21 Sept 2016, 09:52Hi Justine,
Please be advised, your complaint has been escalated to the Field Manager and Regional Manager for the Brits store and they will make contact with you to resolve this matter.
Regards,
Sterns Customer Care
Best regards,
Sterns's reply21 Sept 2016, 09:52
Official
Hi Justine,
Please be advised, your complaint has been escalated to the Field Manager and Regional Manager for the Brits store and they will make contact with you to resolve this matter.
Regards,
Sterns Customer Care
Best regards,