Diamond resetting not happening

<p>My fiance and I took my engagement ring back to Sterns Westgate where he bought it from as one of my diamonds fell out on 22 June 2016.</p> <p>We took it on Monday, 27 June 2016, as I did not want my ring to be left at the workshop over the weekend. Florence who assisted us was more than willing to send it in and phone us with a qoute to have the diamond replaced. I told her that I still have the diamond and just want it reset. She then said that she will send it away and phone us with a price, as it was just outside of the six month gaurentee.</p> <p>I said to her, I just want it fixed as it is my engagement ring, by all means, how expensive can a resetting be? You would anyway expect her to know more or less what a resetting will cost, as she works these things or must be able to phone the lab and find out.</p> <p>On 30 June my fiance got a voicemail from Sterns. Super exited to get my ring back, I thought we can collect it on his off day Friday. </p> <p>No, they haven't done anything yet, as it will cost R250. I was furious! Anything less than R500, you don't bother customers with, especially when they numerously told you to fix it no matter what.</p> <p>I checked my repair receipt, it stated "PLSE REPLACE THE MISSING STONE. Due Date: 06/08/2016" - If it really takes 2 months to RESET a stone, I have no hope for your customer service!</p>