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Samantha S
1 reviews | Active since Dec 2017
11 Jul 2020, 12:34
Delays in delivery to store
I ordered a personalized birthday gift from a store in the North West. The item was on special and the staff advised me that it would be ready in 2 weeks. Apparently there was a mix up in the pricing which has resulted in a delay. It has now been 3 weeks and I am still waiting for it to arrive at the store. I am highly unhappy with the customer service and the fact that I have paid alot of money for the gift and I have still not received it. The staff do not phone me and give me feedback, I must keep phoning them to find out what's happening. I as a paying customer expected for the store to sort out the issue within the agreed time period of 2 weeks to avoid such delays and customer dissatisfaction
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Samantha S's updateReviewer Update
28 Jul 2020, 09:42The manager of the sterns store where I had the issue was very professional in dealing with the problem. I acknowledge that it was not the stores fault and my problem was with the sales department. Thanks for all the hard work to the store for sorting out the issue.
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Samantha S's update28 Jul 2020, 09:42
Reviewer Update
The manager of the sterns store where I had the issue was very professional in dealing with the problem. I acknowledge that it was not the stores fault and my problem was with the sales department. Thanks for all the hard work to the store for sorting out the issue.