**************** and misrepresentation of services
<p>I am furious to think I purchased my weddings rings from sterns and recieved a certificate to prove it's value . I was assured that if I want to resell my rings I will recieve close to its value. I haven't gotten married. Sitting with rings I can't use. Sterns would not evens allow me to exchange it for something else. I expect to be contacted and this matter resolved. It has been an humiliating expierience thus far I expect to be dealt with .</p>
Hi Roz,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
Please confirm from which Sterns branch in Cape Town, the rings were purchased to that we can escalate this matter to the relevant Field Manager to make contact with you to resolve this matter.
We await your response.
Regards,
The Sterns Customer Care Team
Hi Roz,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
Please confirm from which Sterns branch in Cape Town, the rings were purchased to that we can escalate this matter to the relevant Field Manager to make contact with you to resolve this matter.
We await your response.
Regards,
The Sterns Customer Care Team
Thank Sterns for your response .
Unfortunately I have been unavailable .
The rings were bought at Sterns canal walk.
Please contact me via email **********
Or ********** awaiting your response .
Thank Sterns for your response .
Unfortunately I have been unavailable .
The rings were bought at Sterns canal walk.
Please contact me via email **********
Or ********** awaiting your response .