DM
Daphney M
1 reviews | Active since Mar 2011
01 Oct 2023, 20:41
Daylight *******
Sterns is ridiculous when it comes to fixing things you buy from them. The quote I got said R0. I went on the link provided to get the same quote but the website didn’t work so I called the branch I left my necklace to be fixed. I am still in shock as to how they could charge me R650 just to mend a broken necklace. It’s literally half the price of the damn thing. Ridiculous and had I declined the quote they would be charging me R300 or more to send it back just like they did my son’s phone. I can promise y’all one thing. As soon as I’m done paying that stupid account I’m closing it. And you will never see me in any of your shops ever again! Daylight *******!!
Helpful (0)
Replies (5)0
Replies (5)
Sterns's replyOfficial
02 Oct 2023, 09:31Good day Daphney Makukule
Your complaint is noted.
The matter has been logged and assigned t our field management team.
Your reference number is CS-*** .
They will contact you directly
Regards
The Sterns tea
Your complaint is noted.
The matter has been logged and assigned t our field management team.
Your reference number is CS-*** .
They will contact you directly
Regards
The Sterns tea
Sterns's reply02 Oct 2023, 09:31
Official
Good day Daphney Makukule
Your complaint is noted.
The matter has been logged and assigned t our field management team.
Your reference number is CS-*** .
They will contact you directly
Regards
The Sterns tea
Your complaint is noted.
The matter has been logged and assigned t our field management team.
Your reference number is CS-*** .
They will contact you directly
Regards
The Sterns tea
DM
Daphney M's updateReviewer Update
04 Oct 2023, 14:41I received an sms saying the complaint has been resolved. What is the resolution since no one contacted me about this??
DM
Daphney M's update04 Oct 2023, 14:41
Reviewer Update
I received an sms saying the complaint has been resolved. What is the resolution since no one contacted me about this??
Sterns's replyOfficial
04 Oct 2023, 15:34Good Day Daphney
Your comment is noted.
The record shows you have been contacted.
We have however communicated your response to our field team to make contact with you.
Regards
The Sterns team.
Your comment is noted.
The record shows you have been contacted.
We have however communicated your response to our field team to make contact with you.
Regards
The Sterns team.
Sterns's reply04 Oct 2023, 15:34
Official
Good Day Daphney
Your comment is noted.
The record shows you have been contacted.
We have however communicated your response to our field team to make contact with you.
Regards
The Sterns team.
Your comment is noted.
The record shows you have been contacted.
We have however communicated your response to our field team to make contact with you.
Regards
The Sterns team.
DM
Daphney M's updateReviewer Update
04 Oct 2023, 17:15You guys need training in customer care. First of all the person who called me did not give me correct info. She basically said since you complained should we fix it or not? That’s how you treat customers? I specifically said to her I don’t have a choice since the charge to send it back without fixing will be very high. She said ok so we should fix it then. She did not say that you don’t charge courier fees to send jewellery back if the quote is rejected as the second person to call me said. And the second caller interrupted me while I was talking to basically say the price stands and you agreed so that’s it. If it hasn’t been fixed just return it. I’ll pay the balance and close the account. I’m done with y’all!
DM
Daphney M's update04 Oct 2023, 17:15
Reviewer Update
You guys need training in customer care. First of all the person who called me did not give me correct info. She basically said since you complained should we fix it or not? That’s how you treat customers? I specifically said to her I don’t have a choice since the charge to send it back without fixing will be very high. She said ok so we should fix it then. She did not say that you don’t charge courier fees to send jewellery back if the quote is rejected as the second person to call me said. And the second caller interrupted me while I was talking to basically say the price stands and you agreed so that’s it. If it hasn’t been fixed just return it. I’ll pay the balance and close the account. I’m done with y’all!
Sterns's replyOfficial
05 Oct 2023, 09:52Good Day Daphney
The matter has been handled by the store manager and the Area manager.
Any further queries pertaining to this matter will need to be taken up with the store or area manager directly.
RegardsThe Sterns Team
The matter has been handled by the store manager and the Area manager.
Any further queries pertaining to this matter will need to be taken up with the store or area manager directly.
RegardsThe Sterns Team
Sterns's reply05 Oct 2023, 09:52
Official
Good Day Daphney
The matter has been handled by the store manager and the Area manager.
Any further queries pertaining to this matter will need to be taken up with the store or area manager directly.
RegardsThe Sterns Team
The matter has been handled by the store manager and the Area manager.
Any further queries pertaining to this matter will need to be taken up with the store or area manager directly.
RegardsThe Sterns Team