JS
Johannes S

1 reviews | Active since Sept 2022

12 Sept 2022, 16:47

Customer confidentiality in sterns not important

I recently bought a phone at one of the establishment is soshanguve crossing, the phone died within 8 days. I returned the phone on the 20th of August till date, when I went to check on the status on the phone the manager was just rude and went as far as to go and gossip about my situation at another shop telling the staff there that she told me shut the staff because are used to me came and told me everything about what happened as I work in the mall aswell. Her name is Marry Matjeke

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Replies (1)
Sterns
Sterns's reply13 Sept 2022, 09:27
Official
Good Day Johannes Seshoka 
Your complaint is noted.

The matter has been logged to our field management team.

Your reference number is  CS-967672 

They will contact you directly.

Regards
Sterns Customer Care Team