Complaint

With the greatest regret, I would like to inform you of the poor service received from Sterns Carnival mall.

I bought a Daniel Klein watch as a wedding gift to my husband, within the first three months the jewels inside the watch face came loose, so we took it in for repairs. After waiting for over two months we were surprised to receive a damaged watch with glue all over the inside of the watch face, it was rejected and asked to send it back, we waited over two months again. We went back to collect and we were told that Tiger Brands decided to replace the watch. Without any permission they replaced it with a different watch which I did not want. So we sent it back. After another two months went by we were told that they managed to replace the watch with the exact same watch, when we got there this watch looked as if it was used and it was damaged, the crown did not work either.

It is already eight months later and we have not heard anything back from Sterns and still we do not have a repaired/new watch. They are also not interested in offering a full refund or grant us extended warranty on the last watch they wanted to give us, seeing that the watch has been in for repairs for the entire warranty period.

It is a shame because Sterns has been my go to jewels shop for years and I am highly disappointed. I am embarrassed having to tell my husband that after each visit to Sterns I still do not have his watch back. I would not recommend Sterns to anyone ever again.