COMPLAIN

Good day Sterns I would like to express my dissatisfaction with product or service sterns in Newcastle provided. My colleague bought a chain jewelry for me for Christmas Gift on the 24th of December 2024 I opened it on the 26th it was faulty which was an embarrassment I returned it same day exchanged for something that was more expensive however on the 24th of March which was my birthday again the new chain was torn ,This time I was upset I took the chain with all my slips back to the store I explained to the consultant who asked me if I was sleeping with it ?I decided to leave everything hence I felt that was unprofessional after i had told her how I was feeling about all of that, to avoid arguments I left everything with her to contact me of the resolution thus today I have not heard anything from the store!

I am now requesting that you take prompt and effective action to remedy this issue, To resolve this issue I demand a chain or my refund.

I look forward to resolving this matter amicably. If you would like to discuss this matter further, you may contact me at ***. If I do not hear from you by 24 hrs. from now, I will take further action

Sincerely Zodwa