MF
Michael F

1 reviews | Active since Sept 2012

21 Nov 2015, 20:32

Closed account

A few months back I paid my Sterns account up to date to get it closed. I went into the promenade branch, paid my account and was advised it was closed however I'm now getting messages to say I've been handed over. I checked my credit report and noticed my rating came down. If this is not sorted in this week I will be going to the Ombudsman

0
Replies (1)
Sterns
Sterns's reply22 Nov 2015, 09:23
Official
Hello michael19fisher,

Hi, Michael

We've passed your feedback on to our Customer Services department who will see to this as soon as possible. They'll be in touch with you with an update.

Thanks,
The Sterns team

Best regards,