Canal walk sterns manager has ****** my watch

Canal walk Sterns manager stole my digital watch woth 1400. I send my watch for repairs and i was never contacted by the manager for collection and when i phoned the store i was told by the area manager that they can't find the watch and the person who was a manager in store is no longer in store. After bad service I have received from this store on top the manager decide to ***** also from customers. What has retail come to.