KN
Khanyisile N

1 reviews | Active since May 2016

28 Jun 2016, 05:07

Busi and her false claims

<p>On the 7th May i took my watch in so it could have extra links added, she was very hesitent to take the watch in the first place telling me that the company no longer makes the watch etc. eventually she took the watch and told me the watch would be ready mid June and she would give me a call, but i have since been waiting to receive a call from her and it is 28 June. The receipt i have says the watch was supposed to be ready 7 June, and i have not received any communication. I am not understanding whether the incompetence has to do with the brand itself or just the Jabulani Mall, but since i did receive the watch as a gift, i will be telling my friends not to go back there because i am not even sure whether she even took the watch in for the links to be added</p>

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Replies (1)
Sterns
Sterns's reply29 Jun 2016, 09:50
Official

Hi Khanyisile,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Your patience and understanding is appreciated.

Regards,
The Sterns Customer Care Team