Big Disappointment!!!

Hi,<br> <br> We bought my wedding ring at Sterns Bayside mall in Dec 2014, we took out insurance on this ring.<br> <br> In May I realized that a diamond is missing, I took it to Sterns & the shop assistant said that the diamond is lower than all the other diamonds, and that it needs to be repaired(she took the ring with the purchase slip)<br> <br> No feed back from Stern I call them in July & they said they can't repair it, IT NEEDS TO BE REPLACED.<br> sterns fell silent again. I called them in August & they said they found me a new ring it needs to be resized.<br> <br> 3 weeks later & still no word from sterns.<br> I called & spoke to Patrick(current manager) he said they wont be able to resized the new ring.(HOW IS THIS POSSIBLE SINCE THE PREVIOUS RING WAS RESIZED??????)<br> <br> He said he will follow up with with them.<br> 5 days later I got a call to say I can collect my \NEW RING"<br> <br> upon closer inspection I realized that Sterns gave me BACK my DAMAGED ring!!<br> <br> HOW PATHETIC!!!!<br> The ring is insured"