*******

On the 26th August, on the Bash App, I bought a personalised “sterling silver” chain and name plate that costed me R1349. The chain was delivered to me on the 11th September. I opened and immediately saw that this can not be sterling silver as the chain had a dark colour, not because its dirty, but because its **** cheap steel. I immediately called the number they provide on their site *** but nobody ever answer, you get a voicemail. I then called the very kind Manager at Sterns Blue Route Mall and she asked me to bring the chain to her so she can try and assist me. At the time I couldn’t make it and she said she’d be off the Friday including the weekend. I then sent an email to both the emails provided on their website and Cameron assisted me. He/She told me to take the chain to my nearest Sterns to have it cleaned. I mean WOW!!! The minute I received this **** piece of jewellery, that I paid so much for, I tried to reach out to Sterns. I am very furious and so disappointed that such a well known company, would rip me off with and now don’t want to assist me going forward. I don’t want this cheap looking **** jewellery. I want what I paid for! I got an email saying the above was noted and I need to go and have it cleaned at my nearest store! I WANT THIS SORTED ASAP! I am not leaving it like this, I want my money back.