Bejond poor service

<p>I went to book a watch in at sterns Garden Route mall. They gave me a receipt and it says that I can pick it up on the 3rd of March 2017. When we went back on the 4th of March 2017 I approached the lady at the desk and asked if she can help me, I got a poor answer "sorry I am too busy" (she was busy on a piece of paper and not with a customer) I waited another 5 min in the shop when another lady came out and eventually proceeded to help me. But like the first one she was also not interested. When I asked if the watch is there she just said no. I referred to the due date on the receipt and she just said sorry. Not sorry for the inconvenience or anything just sorry. When I asked her whom can I contact to take this matter further she just said no one. It's the 8th of March today and I still Avent heard anything. When I asked for the lady's name, she simply pointed at her name badge. If this is how a client is to be treated at Sterns I think I should find a better jeweler. </p>