bad services

Good day I took my Tempo silver watch to "Sterns" in Chris hani Centre to change the battery as it stopped working due to battery and was assisted by a lady with ID no. ********** who adviced that it takes within 2months to change a battery, they will contact me and I must pay R28 to collect.

I took my watch to the shop on the 30th September 2017 at 09:47:46 was given a slip that i need to bring when collecting the watch. I called end of November 2017 to check my watch and i was adviced that i will be contacted should they have it. I called mid December 2017 the lady who answered was promised to call me back as she was busy an she never call me back that day. A week later I spoke with the lady who advice me that its festive, they sent it to Cape Town and they were closed for holidays and when i told her that i was suppose to get it in 2months and its over 2months now. She said ma'am will call back as soon as your watch gets here of which she didnt.

Its being 4months now and i havent received any call from Sterns. When I call or go to the store i get the same "call you back" story. I now want my watch without their battery because i have been making ups and downs, no one has called yet .