Bad service STERNS @ THE GROVE MALL

I went to the grove to go buy an engagement ring and the excitement I had was shuttered by this young lady with braids. When we entered the store she acted like she didn’t see us and page through a Vodacom catalogue, she only gave us attention after we called her. We asked to see rings for guys and her condescending tone was too much after finding out I wanted it for my boyfriend. “ for a guy eyooo” I was irate already and she said we won’t be able to know the size before I could answer she said “ ke sure you don’t have a ring to measure” I said I do have the ring and she took it and looked at it and said we don’t have a size and right there and then I knew she was not keen to assist us ( ****phobic) she didn’t even take out the measuring stick. I left STERNS @THE GROVE ****ed, she was wearing a black and white top she needs to respect each person that comes in there and she MUST leave her beliefs at her house.

I left sterns then I went to AMERICAN SWISS and I must say the ladies in that store were amazing and they went all out to assist me. They asked if I had a ring so that they can measure and she took out the stick and told me the size and she even went on the website to show me more ring to choose from. I even told her about the poor service I endured from sterns and she was shocked, so I left the store because the ring I wanted they didn’t have a size for me. So I drove to STERNS @DENLYN and the service was AMAZING from the 1st moment I entered the store the sale woman OLGA is the best thing to happen in TFG, she showed me the ring and measured the ring for the right size. And she was matching my energy of happiness and even shared some ideas on how to propose. She has salvage the bad experience I had at the STERNS at the grove, I appreciate OLGA so much and please pass my gratitude to her for me.