Bad Service

We have purchased earrings from STERNS ,Vredenburg on 10/10/22. When removed from the package we found the one earring is missing the pin that goes through the ear. I have returned in to the store for replacement or refund on 11/10/2022 . I was informed by the two ladies in the store that it must be sent away which will take up to 2 week before a refund of replacement will be given. Which is unacceptable . After insisting on a refund the ladies make a call to the area manager and give an excuse of not having the cash to refund and I must return the following day. A cannot believe that a company like STERNS would allow this ,even if their policy stated differently.