Bad service and bad attitude from manager at Sterns The Glen

My fiancée and I went to shop for rings. I found the one I loved and he went back about a week later to buy it. He described a really terrible experience where he was told there were NO boxes in which to place the ring. One of the consultants then went AMERICAN SWISS to get him a box for the ring. While this consultant was out making a plan, they called the manager to inform him that they did not have boxes and if he could assist. He rep**** by saying that 'IT'S NOT MY PROBLEM'. I think it is bizarre that you can go to a ring store and be expected to leave without a box and then we got a SHABBY box from some other store for a ring that cost quite a bit.

I am horrified by the managers response and think that retail is probably not for him as he does not know how to treat customers.

Cindy( ********** 230)