Bad service

I regret being such a loyal customer to sterns after reading these bad reviews. I got a pair of gold earings for my birthday and had it for less that a month. After only the second time wearing it they snapped in half. After waiting for weeks they tell me it's not a manufacturing fault and I will have to pay for the repair. Sad part is I have 4 kids and was retrenched due to covid so getting myself something nice is a big deal. Then this happens. Their customer service is pathetic as they never get back to you or there's no manager available to assist. Always some excuse. Now they refuse to take any responsibility.