Bad service

Disappointing Return Experience at Sterns Canal Walk

I am extremely dissatisfied with my recent visit to Sterns at Canal Walk, where I attempted to exchange a ring that was too big. Despite providing all necessary documentation and the ring being in its original packaging, the store assistant refused to assist me.

The experience was further marred by a lengthy wait of almost 30 minutes, during which I was informed that I was not a priority as I was not a sales customer. This lack of attention and poor customer service was appalling.

In stark contrast, when I visited the Sterns store at Parow Center a week later, the exchange process was handled efficiently and without question. The staff acknowledged the documentation and the ring's condition, processing the exchange promptly.

This disparity in service highlights a concerning lack of customer-centricity at the Canal Walk store. As a customer, I expect a certain level of service, particularly when attempting to exchange a product that was clearly not suitable.

Rating: 1/5 stars